Sunday, January 29, 2006

Notes on Knowledge Management, Competitive Business Intelligence, & Document Management

Notes for Report On:
Corporate Memory / Knowledge Management
Competitive Business Intelligence
Document Management


  • Corporate Memory / Knowledge Management

  • What is it?

  • Knowledge management (KM) is the organization, creation, sharing and flow of knowledge within organizations.

  • EKM is concerned with strategy, process and technologies to acquire, store, share and secure organizational understanding, insights and core distinctions. KM at this level is closely tied to competitive advantage, innovation and agility

  • KM Terms

  • Knowledge management discourse has adopted, invented and refined concepts from a wide range of disciplines and practices. Here is a selection of core concepts that help bound KM which has proved difficult to define.

  • Corporate memory - a collection of best practices, heuristics, process documents and other texts that help define how a business operates. (related terms: organizational memory or group memory). The ability to capture, maintain and grow a knowledge base, select appropriate technologies and motivate quality contributions, is a key KM theme.

  • Intellectual capital - the intangible assets of a firm. Competencies, culture and connections that enable and foster innovation, agility, awareness, adaptation and corporate survival. KM plays a role in mapping, recording, evaluating, stewarding, marketing and growing intellectual capital and knowledge assets.

  • Personal_knowledge_management - a KM theme that focusses on individual responsibility for learning, connecting, organizing and producing knowledge. This is closely tied to blogging, personal information management and branding.

  • Additional concepts - tacit knowledge, knowledge harvesting, business intelligence, knowledge sharing, knowledge transfer,social capital, social networking, trust (sociology), Knowledge_representation, DIKW (data / information / knowledge / wisdom)


Brainstorm:

  • I know that CI/BI relies on capturing information from multiple sources, I wonder if google mini could mine old emails and documents on the shared drive?

  • If document management is essentially keeping a “live” copy of documents and allowing people to access and edit them through a permissions based mechanism, a cheap solution might simply be to post documents on a blog and control read / write permissions through adobe.  

  • use wikipedia as a resource for definitions here.

  • What about distributed work environments and collaborative software solutions.  How do they fit into the above picture?

  • Document Management

  • What is it?

  • Electronic document management systems typically include a workflow model for certifying and electronically signing documents.Electronic document management systems can be extended to support requirements under the HIPAA (Health Insurance Portability and Accountability Act of 1996) and Sarbanes-Oxley Act of 2002 by addition of digital rights management controls including real-time network/application/file monitoring and policy control. This gives auditors, administrators and directors documented evidence of internal controls that communicate, store, and protect documents and allows unalterable logs or databases of who has accessed which pieces of information, where and when. It also gives fine-grained control of who can access, view, print or forward any particular document or group of documents.

  • Example

  • Key Demands / Requirements?

  • Approaches / Solutions

  • Solution Options

  • Suggestion Notes on Adobe Acrobat 7.0 Professional

  • adobe platform is scaleable, meaning that we can add more functionality as we decide it’s needed.  

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